Listening Deeply: Understand People Before Solving Problems



Digital – via link


€ 799

(sold out!)

Empathy is not about trying to solve the problem, but trying to understand the person. There are always challenges, both when doing research, and when collaborating in the workplace. No matter how much you focus on these problems, they never seem to go away. There is, however, a non-obvious trick to actually resolve things. Understand the people involved.

Understanding people requires time, perseverance, humility, and good listening skills. Most of these are in short supply, especially time. Everyone seems unhappy with this scarcity, but unable to do anything constructive about it. Here is your opportunity to start practicing some new skills to make a remarkable difference in the future – regardless if you choose to apply them in your design research work, or in your workplace.

In this workshop Indi will teach you empathic listening skills and how to build self-awareness and humility into the tools you need both as a foundation for understanding users, and to forge strong collaborative relationships with your peers, direct reports, managers, and leadership. She will give you new perspectives from which to begin your practice. She will teach you to recognize the parts of what you are hearing. And you will become aware of what is going through your own mind as you listen.

Indi will also help you see time as an elastic framework for decision-making. The universal aversion to “risk” in product decisions is currently addressed by quick “research theater.” Indi will introduce the concept of problem space research, and how listening deeply to people without the lens of your product will provide the foundation for your product to grow. Understanding not only the people you work with but also the people you aim to support with your solutions, will easily resolve the problems of communication, power, and product strategy decisions.

Indi’s workshops always include spontaneous discussion as participants consider how the ideas might be applicable within their own work. Part of the process for seeing a new perspective is taking the time to reconcile it with your existing approaches—especially between cultures. Indi has been teaching global professionals for years. She takes care of the people in her workshop to ensure this kind of cogitation is given support.

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